Source description
About the role
AI Solution Development
Design, build, and maintain AI assistants and copilots for HR, Finance, Operations, and other business units
Develop custom AI agents for task automation using APIs, middleware, and modern AI frameworks
Implement prompt engineering strategies and agentic design patterns for optimal AI performance
Integrate generative AI capabilities into service desk ticketing, employee onboarding, and knowledge base systems
Automation & Integration
Create end-to-end automated workflows that reduce manual tasks and improve efficiency
Build and maintain integrations between AI platforms and corporate systems (Okta, HRIS, ticketing, collaboration tools)
Develop APIs and middleware solutions to enable seamless data flow between systems
Design scalable automation architectures that can grow with organizational needs
Performance & Governance
Measure and report on automation ROI, adoption metrics, and user satisfaction
Partner with IT Operations and Security teams to ensure compliant, secure AI deployments
Establish best practices for AI governance, data privacy, and ethical AI use
Continuously optimize existing automations based on usage patterns and feedback
Collaboration & Innovation
Work cross-functionally with department leaders to identify automation opportunities
Document AI solutions, workflows, and technical specifications
Stay current with emerging AI technologies and automation platforms
Provide guidance and training to teams adopting AI-assisted workflows