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About the role
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
Job Title: Network Administrator Duration: 12 Months Location: Baltimore, MD Looking for only W2 Contractors for this job. Job Description: 2 plus years (less than 5 years) of solid hands on experience in Voip helpdesk or Voip engineer experience Experience with IP Networking and VOIP Monitoring Solid understanding of Core VOIP technology’s Solid Cisco UC knowledge understanding Good Customer Service, oral and written communication skills Time Management and able to follow up on incident closure Responsible for taking escalation calls from Tier 1 staff and working on tickets regarding UC issues Able to take direction from Senior staff Flexible scheduling as various shifts may come up or work priority’s may change Ability to take part in on call rotation Should have strong working knowledge of the following (Required): Self-Skills: Excellent Customer communication skills both oral and written Communicative skills to convey a situation in a professional and logical manner The ability to prioritize multiple assignments and meet deadlines Strong organizational skills and ability to exercise sound judgement in any given service scenario Ability to follow organization guidelines for change management Ability to document responses to customer issues within ticketing system The desire to learn more within the UC industry and be highly motivated to take on new challenges
Unified Communications Familiar with handling CUCM Macd’s Familiar with troubleshooting Cisco Voip Gateway’s, FXO, FXS, translation patterns, RP, CSS, PT, HG, Codec issues, Sip debug Analog and digital Telephony ( I.E. T1, PRI, SIP) Endpoints ( Cisco phones and video end points MACD work within different complex VOIP design setups Handset and headset troubleshooting experience Ability to pull monitoring reports and call logs from a UC centralized reporting system which touches all UC technologies
Data Services Basic Knowledge of Routing and switching Basic knowledge of Spanning tree, EIGRP, BGP
Should have ability to learn or currently have the following (preferred): Unified Communications Oracle SBC\EBC troubleshooting experience Avaya experience Skype for Business troubleshooting Microsoft Unified Messaging Data Services UC principals through firewalls DMZ knowledge Note: There is a chance this roll will relocate to Fort Smallwood in the Anne Arundel county area is Q1 or Q2 of 2017.
Thanks & Regards’
Vikram Bhalla | Team Recruitment | Mindlance, Inc. | W : 732 504 6695
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