Data Provisioning/De-Provisioning Technician

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Support day to day tasks of business, Internal Management Networks, and Corporate network. Develop and evaluate processes to ensure effectiveness of IP design deployment and decommissioning. Develop and publish standards for network configuration, including routing architecture, physical configuration and de-configuration standards, and inter- and intra- POP topology. Involved in the evaluation of and provides feedback for applications or tools in support of automation and administrative support. Manage M6 / TBS / Wave / Netcracker queues as well as Remedy tickets to prevent delinquent tasks and resolution. Assist with technical questions/resolutions from other Client Business colleagues. Coordinate own responsibilities with those of other team members so no order or trouble ticket is delayed Assess problems, research alternatives, and pursue acceptable solutions while remaining within Company guidelines. Completes all non-complex Provisioning and De-Provisioning (Disconnect) orders across the footprint.

1-2 years of industry experience with TCP/IP and Ethernet technology Skills/training necessary to understand new technology insertions into the network and how the introduction of such technologies will enhance the performance of the existing network Strong knowledge of field installation of routers and switches (Cisco, Juniper, etc.) Must be innovative, able to set/change priorities and use available resources to meet the needs of Client Business and our client. Possesses a strong working knowledge of the provisioning/de-provisioning processes and overall work flow throughout the service implementation process. Solid organization and time management skills Excellent customer service skills and desire to provide quality service and response to clients. Must have the ability to make quick effective decisions that have a significant impact on Client Business clients Ability to multitask and navigate between divergent systems and task types. Must be willing to work overtime, including weekends, as the work load requires. CCNA Certification preferred.

Thanks & Regards Praveen K. Paila 470-202-1117