Gloo - IT Help Desk

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Gloo - IT Help Desk

Remote LatAm

Embedded Business Unit

Remote

Full-time

About the Role

We're hiring IT Help Desk Technicians to be the first line of support for both end users and the

product itself. The role operates much like a support engineer, but at an entry level — handling

customer-facing issues, working straightforward bug fixes, and resolving everyday internal IT

needs. It's a strong on-ramp for someone early in their career who's technical, dependable, and

genuinely enjoys solving problems for people.

This is an evergreen contract with no set end date, open to candidates based anywhere in

LATAM.

About Gloo

Gloo is a technology platform serving the faith and flourishing ecosystem. Based in Boulder,

Colorado, the company helps mission-driven organizations amplify their impact by powering

their technology and expanding their reach — through a values-aligned AI platform alongside

marketing and donor solutions. Gloo connects a broad ecosystem of churches, ministries, and

nonprofits committed to helping people flourish and communities thrive.

What You'll Do

• Serve as the first point of contact for incoming support requests, triaging and resolving

• issues or escalating when needed.

• Support customer-facing product issues — reproduce reported problems, document them

• clearly, and resolve or hand off to engineering.

• Work straightforward bug fixes under guidance, closing the loop with the people who

• reported them.

• Handle internal IT support: employee accounts, access and permissions, hardware,

• software, and connectivity.

• Track tickets through to resolution and keep status, notes, and ownership current.

• Write and maintain simple help docs and internal knowledge-base articles for recurring

• issues.

• Partner with support engineers and developers to spot patterns and reduce repeat tickets.

• Midwestern Interactive · We are an equal opportunity partner. All qualified applicants are considered without regard to protected status.

What We're Looking For

• A genuine interest in technology and a knack for troubleshooting — formal experience is

• welcome but not required.

• Clear, patient written and verbal communication; able to explain technical things to

• non-technical people.

• Comfort navigating common tools (ticketing systems, email/account admin, basic command

• line or web tooling).

• Organized and reliable, with the discipline to track many open issues without dropping

• them.

• Based in LATAM and able to work collaboratively in a remote, distributed team.

Nice to Have

• Prior help desk, technical support, or customer support experience.
• Exposure to web technologies (HTML, CSS, basic JavaScript) or reading application logs.
• Familiarity with a ticketing/help desk platform (e.g., Zendesk, Freshdesk, Jira Service

Management).

• Basic scripting or a path toward a support-engineering track.

Tech & Tools

Day-to-day you'll work across support tooling and the basics of the product stack. Exposure to

any of the below is a plus.

• Ticketing Systems
• Account / Access Admin
• Web Basics
• Log Reading
• Remote Support
• Knowledge Base

Ready to apply?

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Req ID: R63