Source description
About the role
Maintain 99.95%+ infrastructure uptime across all mission-critical systems (e.g., VPN, internal tools, endpoints, etc.) over rolling 90-day periods.
Deliver infrastructure roadmap milestones on time (≥90% on-time delivery), with stakeholder alignment and documentation completed before rollout.
Actively identify and lead 2+ improvements per quad to internal infrastructure or tooling — not reactive tickets, but proactive ownership.
Roll out one major infrastructure upgrade or automation initiative (e.g., MDM system, VPN overhaul, network monitoring) every 6 months, with post-launch NPS ≥ 8 from stakeholders.
Reduce manual IT overhead by 30% through scripting, automation, or self-service tools within 6 months.
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