Technical Support Engineer - Azure Developer Service

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking. Minimal 5 years Customer Support or Cloud Application Development or similar roles Experience in three or more of the followings is preferred or plus Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, Container, REST/SOAP (WCF) API, Kubernetes etc. Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. Availability to work a 7:00 AM-4:00 PM and night/late night shift to support a global customer base. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *