Senior Data Center Technician

Building strong working relationships with people working within the data center and at corporate. Providing general IT support including but not limited to laptops/desktops, device resets, 2FA, network printer fleet, label and rack printers, network issues, desk patching. Providing guidance to users for common SAW repair issues and escalating issues experienced by users. Onboarding (ordering & onboarding new devices) Ensuring SAW devices are in a “healthy” state, meeting Security's compliance standard. Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. Managing, ordering, configuration and deployment of secured devices and storage to new sites. Inventory management: Managing, maintaining and replenishing IT and digital equipment stock levels of preapproved items for use by campus staff. Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. Receiving confidential information to perform BIOS setting changes. Managing and maintaining digital signage system. AV systems maintaining and troubleshooting. Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed. Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storagemedia, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required. Embody our culture and values. High school diploma or equivalent Extensive experience supporting IT equipment or related technology. Experience supporting enterprise IT hardware, including servers, storage, and network devices. Experience with hardware installation, rack and stack, cabling, troubleshooting, and break/fix activities in a data centre environment. Experience supporting physical infrastructure deployments and hardware lifecycle management. Ability to follow security, compliance, and operational procedures. Ability to adapt quickly and thrive in fast-paced environments. Ability to quickly comes up to speed and adapt to new technologies and processes. Strong problem-solving, communication, and collaboration skills. This role requires you to be on-site and the location has limited public transport. Your own form of transport is advised. These requirements include, but are not limited to the following specialized security screenings: Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.) Perform and execute organization's safety programs and policies, and compliance knowledge. Flexibility to work non-business hours (shifts) that may include weekends and/or holidays. Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction.