Program Manager, Global Security Access Management (GSAM)

Program Leadership: Define and execute GSAM strategy, roadmap, and service delivery model; establish ROB, metrics, and goals. Access Governance: Oversee enterprise provisioning, access level governance, entitlement reviews, and adherence to policy/regulatory requirements. Platform Modernization: Lead upgrades and innovation in access control platforms (e.g., Lenel), including mobile credentials and integrations with ZTN and identity systems. Operational Excellence: Run SLA‑backed service channels, manage escalations/major incidents, drive signal reduction and continuous improvement. Stakeholder Engagement: Partner with Global Security operations (VSOC/SecOps/EPU), GWS/Real Estate, MS Digital, Privacy/Compliance, Procurement, and regional teams. Risk, Privacy & Compliance: Ensure SDL/DSR/Privacy/Accessibility/Responsible AI reviews for GSAM solutions; maintain audit‑ready evidence. Vendor & Budget Management: Oversee suppliers, contracts, license posture, and annual/quarterly budgets; drive best‑value sourcing and performance. Data & Insights: Use telemetry and Power Platform/Azure analytics to monitor service health, identify risks, and inform decisions. Establish and maintain governance frameworks that drive accountability, transparency, service quality, and continuous improvement. Process Improvement and Operational Excellence Develop, implement, and maintain operational standards, playbooks, procedures, and governance documentation. Support the lifecycle management, testing, deployment, adoption, and optimization of security technologies supporting GSAM operations. Evaluate and advance the use of artificial intelligence, automation, and emerging security technologies to enhance situational awareness, improve operational effectiveness, create efficiencies, and strengthen Global Security capabilities. Develop trusted partnerships across Global Security, Workplace Services, Security Engineering, and other business functions. Participate in professional development opportunities that strengthen leadership, operational, technology, and crisis management capabilities. Perform additional duties as assigned. 4+ years experience in security program or program management or related field OR equivalent experience. Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Bachelor's Degree in Business Risks, or related field AND 8+ years experience in security program or program management OR equivalent experience. Certified Protection Professional (CPP) or equivalent Protection certification OR Physical Security Professional (PSP) OR equivalent Physical Security Certification 10+ years in physical security systems, identity/access management, or enterprise program management. Hands‑on experience with enterprise access control platforms (Lenel or equivalent) and access governance processes. Proven track record leading cross‑functional, global stakeholder programs with measurable outcomes. Working knowledge of privacy, compliance, and security standards applicable to access management. Proficient communication, executive presentation, and vendor/supplier management skills. Experience utilizing operational metrics, service level agreements, and performance reporting to drive continuous improvement. Experience leading complex cross-functional projects involving multiple stakeholders. Experience communicating effectively with executive leadership, external partners, and business stakeholders. Familiarity with Zero Trust principles, mobile credentialing, and cloud‑hosted security architecture. Relevant certifications (e.g., PSP, PMP, CPP, CISSP, or equivalent experience). Experience managing outsourced service providers and strategic vendor relationships. Demonstrated experience leading technology modernization and operational transformation initiatives.