Retail IT Analyst

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — Job Title: Retail IT Analyst Location: London Travel: Occasional travel to EMEA retail stores required We have an exciting opportunity at Michael Kors for a Retail IT Analyst based in our London Office: Role Overview We are seeking a Retail IT Analyst with strong coordination skills to support and enhance our retail technology landscape. This role sits at the intersection of IT operations and business engagement, ensuring smooth day-to-day running of retail systems while supporting major transformation initiatives to BAU tasks. You will work closely with business and IT stakeholders to manage BAU activities, incidents, and continuous improvements across retail stores. Key Responsibilities Retail Technology Support Provide analytical and operational support for the retail technology stack, including: Front of House systems: POS, payments, printers, scanners, peripherals Back of House systems: store servers, networking, inventory, and operational applications Act as a key point of contact for store technology issues, coordinating investigation and resolution with internal IT teams and external vendors Monitor system performance, incidents, and trends to proactively identify risks and improvement opportunities Project & Change Coordination Work closely with the PMO to support delivery of major retail IT projects, including new store openings, system upgrades, and rollouts Coordinate project activities across business, IT, and third-party suppliers to ensure milestones are met Support testing, deployment, and hypercare activities during project implementations Ensure changes are communicated clearly to impacted stakeholders and stores Business-as-Usual (BAU) Operations Coordinate BAU tasks, incidents, and service requests related to retail systems Facilitate communication between stores, business teams, and IT support functions Ensure issues are logged, tracked, prioritised, and resolved in line with agreed SLAs Maintain documentation for processes, systems, and known issues Stakeholder Management Build strong working relationships with retail operations, finance, supply chain, and IT teams Act as a trusted liaison between business users and technical teams, translating business needs into clear technical requirements Provide regular status updates, reporting, and insights to stakeholders Continuous Improvement Identify opportunities to improve system stability, support processes, and user experience in stores Support standardisation and best practices across EMEA retail locations Contribute to post-incident reviews and lessons learned Skills & Experience Essential Experience with retail technology stacks, including POS, payments, printers, scanners, and store back-office systems Exposure to retail environments and store operations Experience supporting or coordinating technology projects Familiarity with IT service management processes (incident, problem, change) Desirable Experience in an IT analyst, retail IT, or technology support role Strong coordination and organisational skills, with the ability to manage multiple workstreams simultaneously Experience working with cross-functional teams including PMO, business stakeholders, and IT delivery teams Excellent communication skills, both written and verbal Strong problem-solving and analytical mindset — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 40,000.00 - 50,000.00 GBP Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry. The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.