Sr Software Engineer - WMS Oracle

Job Description – AGWMS Production Support Analyst Position Summary We are seeking an experienced Production Support Analyst to support and maintain the AGWMS (Automated Global Warehouse Management System) platform. The role will be responsible for application support, incident management, root cause analysis, operational troubleshooting, and business support for warehouse operations. The ideal candidate should possess a strong combination of technical expertise and warehouse functional knowledge to effectively support business-critical supply chain operations. AGWMS consists of: Oracle PL/SQL backend

Delphi front-end application (preferred but not mandatory)

SQR reporting and label printing

Unix/Linux shell scripts and daemon jobs

Warehouse operational interfaces and integrations

Key Responsibilities Production & Application Support Provide L2/L3 production support for AGWMS applications.

Investigate and resolve production incidents and operational issues.

Perform root cause analysis and implement corrective actions.

Monitor batch jobs, interfaces, and daemon processes.

Support warehouse operations during business-critical incidents and escalations.

Coordinate with business users, infrastructure teams, and vendors.

Oracle PL/SQL development and code fixes

AGWMS custom program, interface, report, and label enhancements

Unix shell script and daemon job modifications

Testing, deployment, and performance improvements

Functional Warehouse Support Support daily warehouse operations and troubleshoot process-related issues.

Analyze inventory discrepancies, shipment issues, receiving exceptions, and order processing problems.

Work closely with warehouse supervisors and business SMEs to resolve operational issues.

Understand and support warehouse execution processes and business workflows.

Provide guidance on system functionality and operational best practices.

Oracle & Technical Support Troubleshoot Oracle PL/SQL packages, procedures, functions, and triggers.

Perform data analysis and support data correction activities.

Investigate interface failures and integration issues.

Support deployment and release activities.

Troubleshoot Unix shell scripts and daemon jobs.

Continuous Improvement Identify recurring issues and recommend permanent solutions.

Support operational improvement initiatives and system enhancements.

Contribute to process automation and support efficiency improvements.

Functional Knowledge Required Strong understanding of warehouse management and supply chain processes, including: Inventory Management Inventory adjustments

Cycle counting

Inventory reconciliation

Inventory transfers

Inbound Operations ASN processing

Receiving

Putaway

Quality holds

Outbound Operations Order management

Picking

Packing

Shipping

Manifest processing

Warehouse Operations Replenishment

Slotting concepts

Label printing

RF device operations

Exception management

Integrations ERP to WMS interfaces

Shipment and carrier integrations

Inventory synchronization processes

Required Technical Skills Strong Oracle SQL and PL/SQL experience

Oracle database troubleshooting and support

Unix/Linux shell scripting

Batch job monitoring and support

Incident management and production support experience

Data analysis and troubleshooting skills

Preferred Skills Delphi application support experience (preferred but not mandatory)

SQR reporting and label generation experience

Warehouse Management System (WMS) support experience

ServiceNow or similar ticketing tools

Supply Chain or Logistics domain experience

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Supply Chain, or related field.

• 6+ years of application production support experience.

• 5+ years of Oracle PL/SQL development/support experience.

• Experience supporting warehouse, logistics, or supply chain applications.

• Key Success Factors Strong technical troubleshooting skills.

• Strong understanding of warehouse business processes.

• Ability to bridge technical and operational teams.

• Excellent communication and stakeholder management.

• Ability to support business-critical warehouse operations in a fast-paced environment.

• Technology Stack Oracle Database

• Oracle PL/SQL

• Delphi (Optional)

• SQR Reporting & Label Printing

• Unix/Linux Shell Scripting

• Warehouse Management Systems

• ServiceNow