Senior System Engineer (IT Support)

Provide high-quality local IT support for the Tokyo office and remote IT support for employees across the APAC region.

Own day-to-day workplace technology support for employees, ensuring a responsive, professional, and customer-centric support experience.

Manage and support Mac and Windows endpoints, including provisioning, troubleshooting, lifecycle management, and asset tracking.

Administer and support core workplace systems, including Google Workspace, Slack, Zoom, Okta, Jira, Confluence, Notion, Jamf, and Workspace ONE.

Support identity and access management workflows, including account provisioning, access requests, SSO-related troubleshooting, and offboarding activities.

Manage MDM operations and endpoint compliance processes across corporate devices.

Support SaaS application lifecycle management, including licensing, access reviews, renewals, usage tracking, and vendor coordination.

Partner with HR, Security, Finance, Legal, and other internal teams to support employee onboarding, offboarding, and role changes.

Maintain IT asset inventory, purchasing workflows, hardware logistics, and vendor relationships for the Japan office and APAC users.

Apply and support corporate IT and security policies, including endpoint standards, access controls, audit requirements, and compliance processes.

Identify opportunities to improve IT support processes, reduce manual work, and increase operational efficiency through documentation, tooling, and automation.

Create and maintain clear documentation, runbooks, knowledge base articles, and process guides for IT operations.

Collaborate closely with global IT, Security Engineering, and regional stakeholders to deliver consistent and scalable IT services.

Provide support during urgent incidents or business-critical issues when needed, although regular on-call responsibility is not expected.