UI/UX Designer

The Opportunity: The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering User Experience professionals with the right tools, guidance, and opportunities to create meaningful digital experiences. The Intermediate User Experience (UX/UI) Designer will be part of the Asia Segment Experience Design community and will contribute to user research, design exploration, and delivery of intuitive UI/UX solutions. This role works closely with regional and local market Product Owners and delivery teams to help design and evolve customer and agent experiences across digital platforms. Position Responsibilities: Apply user-centered design thinking to support the creation of quality digital experiences Translate requirements and concepts into wireframes, UI designs, and interactive prototypes Support storytelling by presenting design insights and solutions visually and verbally Assist in defining problem statements by validating assumptions and considering user and business needs Participate in discovery and research activities to understand users, journeys, and service contexts Contribute to artifacts such as personas, journey maps, and simple service blueprints Support or conduct usability testing, interviews, and other research activities under guidance Identify usability issues and UI/UX insights through research and analysis Iterate designs based on feedback, testing results, and technical constraints Collaborate closely with developers to ensure design specifications are clearly understood and implemented Work as part of an interdisciplinary team including designers, researchers, product managers, and engineers Required Qualifications: 3–5 years of dedicated UX/UI design experience working on digital products or platforms Experience designing interfaces for mobile, tablet, and desktop environments Practical experience with user-centered design processes, usability testing, and accessibility best practices Proficiency in creating wireframes, UI designs, and prototypes using tools such as Figma Exposure to working with or contributing to design systems Ability to collaborate effectively with product, engineering, business, and design teammates Good understanding of human-centered design principles and how to apply them in delivery work Willingness to share knowledge, learn from others, and grow design capability within the team Openness to feedback and continuous improvement Demonstrable skills in illustration, iconography, or visual communication are an advantage Basic familiarity with HTML5 and CSS3 is a plus Communication: Clear and effective verbal and written communication skills Ability to explain design ideas and rationale to team members and stakeholders Good command of spoken and written English When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.