Software Technical Analyst

We are looking for a Software Technical Analyst to join the Information Systems team at MBPS, supporting and maintaining critical and non critical applications across GWAM. As part of the L2 Application System Support team, this role works within an Agile, high performing environment delivering application support, deployment, business requirements gathering, and data analysis. The successful candidate will bring strong analytical and customer service skills, attention to detail, and a proactive, curious mindset, with a solid understanding of wealth and asset management systems. You will be responsible for devising and supporting solutions that integrate seamlessly with enterprise application frameworks and conform to Manulife standards, ensuring reliable, scalable, and well aligned business solutions. Position Responsibilities: Adapt to Global Technology / Segment wide organization / Business Unit’s strategy particularly with the support model and goal. Coordinate application releases across all supported platforms and applications, ensuring timely, accurate, and compliant deployments. Create, manage, and maintain Change (CHG) tickets for all applications handled by the squad (not limited to AEM Platform), ensuring alignment with change management standards. Schedule and coordinate deployment requests with engineering, QA, infrastructure, and operations teams. Execute deployments during scheduled release windows and provide real time support during release activities. Perform release readiness activities, including execution of IRA tasks and certification of repositories when required. Revise, maintain, and standardize Standard Change (STD) templates to ensure consistency and audit readiness. Coordinate penetration testing activities, including scheduling, tracking outcomes, and ensuring remediation follow ups. Lead and coordinate Disaster Recovery (DR) testing, including planning, execution support, documentation, and reporting. Perform ad hoc Business Analyst (BA) tasks to support delivery teams, product owners, and stakeholders as needed. Maintain BI dashboards and Jira reporting, including epic status updates, velocity metrics, and burnup charts. Support agile ceremonies by running sprint planning sessions and facilitating backlog grooming/refinement when required (or as a shared responsibility). Help maintain and curate backlogs across all sites by: Validating new defects and requests Applying correct labels, priorities, quarters, and ownership Ensuring backlog hygiene and readiness for planning Maintain, organize, and clean up Confluence documentation, ensuring content accuracy, consistency, and accessibility. Act as a cross functional liaison between technical teams and business stakeholders to ensure transparency, traceability, and smooth delivery execution. Continuously identify opportunities to improve release processes, tooling, and documentation standards. Required Qualifications: Minimum 2 years of working experience in release management, business analysis, or similar role. Solid understanding of the Scrum framework, including its principles, roles, and ceremonies Strong organizational and time management skills with the ability to manage multiple concurrent initiatives. Excellent written and verbal communication skills for engaging technical teams and business stakeholders. Should be able to adapt communication style to suit different audiences Understand business requirements and identify optimal solution options; develop a strong understanding of business needs and support developers in delivering effective solutions. Proven ability to multitask both independently and within a team. Knowledge of financial services, specifically investment management. Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business. High attention to detail, especially in release coordination, documentation, and reporting. Proven ability to work cross‑functionally in fast‑paced, deadline‑driven environments. Client and action oriented, proactive problem‑solver with a continuous improvement mindset. Education: Bachelor’s degree in computer science, Information Technology, or related discipline. Licenses: Not required. Amenable to work on a hybrid set-up (3x a week onsite) Amenable to work at UP Ayala Technohub (Quezon City) Amenable to work in any shift schedule assigned (night shift; flexible depending on business need) Preferred Qualifications: Solid understanding of Agile/Scrum methodologies. Hands-on experience executing production deployments Experience facilitating or supporting agile ceremonies, including sprint planning, backlog grooming/refinement, and coordination with cross‑functional teams. Ability to maintain backlog hygiene by validating new work items, ensuring proper labeling, prioritization, ownership, and quarterly alignment. Comfort performing ad hoc Business Analyst (BA) tasks to support delivery and stakeholder needs. Can translate a more complex technical problem into business terms Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution Work well independently as well as in a team environment as situation dictates Have strong knowledge and experience with the following tools: JIRA Software Confluence ServiceNow (or equivalent ITSM tool) Reporting Tools (JIRA, PowerBI) Knowledge and understanding of the following tools (Nice-to-have): Git-based repositories (GitHub) CI/CD Pipelines JAVA Azure Databricks When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.