Information Risk Manager, for Business Continuity and Disaster Recovery

Global Information Risk Management (GIRM) is an independent risk function that provides risk and controls guidance to a variety of stakeholders that information risks are appropriately managed and in alignment with risk appetite. GIRM is responsible for providing independent oversight of policies, procedures and standards concerning the measurement, monitoring, control and reporting of information risks. Manulife is seeking an Information Risk Manager for Business Continuity and Disaster Recovery to lead the execution of independent second‑line challenge and oversight activities across technology, data, and operational risk. This role provides expert-level analysis, challenge, and governance scrutiny to ensure first‑line risk practices meet Manulife’s risk appetite, standards, and regulatory expectations. Position Responsibilities: Provide independent second line challenge of first line risk assessments, controls, and risk decisions. Assess adequacy of technology, data, and operational risk practices against standards and regulatory expectations. Develop clear, evidence‑based second line risk opinions and escalate material issues with recommendations. Perform deep‑dive RCSA reviews and challenge risk ratings, control assertions, and completeness of assessments. Identify underassessed risks, weak controls, and cross‑assessment inconsistencies. Review major technology initiatives and platform changes for risk impacts and sufficiency of mitigation plans. Evaluate risks associated with architecture changes, new solutions, and implementation activities. Review incidents, classifications, RCA quality, and recurrence prevention measures. Assess and challenge risk acceptances and corrective action plans for feasibility and urgency. Validate CAP closure evidence as part of second line review. Review business continuity plans, DR test results, and resilience capabilities, challenging gaps and assumptions. Required Qualifications: 3 to 5 years of experience in Information Risk, Technology Risk, or Cyber Risk In-depth knowledge in information systems architecture, infrastructure and application recovery, and DR testing methodologies. Experience in Business Continuity and Disaster Recovery, and operational risk assessment tools such as RCSA, Incidents and Losses, Root Cause Analysis, Scenario Analysis Experience performing independent second‑line oversight or audit-style review activities. Strong understanding of technology, data, cloud, infrastructure, and operational resilience risks. Ability to evaluate complex risk scenarios and form well‑supported second‑line opinions. Familiarity with GRC platforms such as Archer, ServiceNow, or Fusion. Knowledge of regulatory frameworks and standards (ISO, NIST, COBIT, CSA/CCM, OSFI, etc.). Exposure to Generative AI, Agentic AI, automation tools, or continuous monitoring technologies. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.