Sr. Salesforce Developer

Partner and consult with business stakeholders to identify and define requirements, design and build complex, performant business-critical solutions

Experience working with Sales teams and Sales support organizations

Configure and optimize core Service Cloud features, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, and Salesforce Knowledge.

Architect and build robust, highly scalable integrations between Salesforce and complex third-party enterprise systems (e.g., CTI/telephony systems like Five9/Genesys, ERPs, or issue-tracking software like Jira).

Able to act as thought leader and subject matter expert for sales processes

Drive defining, estimating, and shaping technical approaches/solutions using best practices

Customize the Salesforce platform using declarative and coded approaches including Lightning Pages, Flow Builder, APEX triggers and classes, and Lightning Components

Develop and execute integration strategies to connect Salesforce with various systems, applications, and data sources, ensuring seamless data flow and business process automation

Design and implement custom solutions using Salesforce integration tools such as APIs, middleware platforms, and connectors to meet needs of business

Conduct investigations and analysis to provide recommendations regarding technology improvements, development best practices, standardization, and upgrades

Monitor, troubleshoot and resolve issues promptly, improve performance, and enhance the overall user experience

Maintain and configure development and test instances for our internal sandboxes

Author and maintain documentation of implementations and integration configurations, protocols, and best practices, and provide training and support to end-users and stakeholders