Source description
About the role
Architectural Ownership: Manage all technical touchpoints for strategic customers, driving deep-tech onboarding, advanced enablement, architectural workshops, and complex issue resolution.
Value Optimization: Analyze customer data pipelines and infrastructures to develop and execute technical strategies that maximize observability value and ROI.
Technical Stakeholder Management: Build deep technical peer relationships with DevOps, SRE, and Engineering leaders, diagnosing complex infrastructure challenges and designing production-ready solutions.
POCs & Technical Expansion: Execute rigorous Proofs of Concepts (POCs) and architect complex expansions. Identify technical opportunities for upselling or cross-selling advanced agentic AI and observability modules to drive incremental revenue growth.
Advanced Deployment: Ensure a frictionless, deeply integrated onboarding process for enterprise customers, managing complex log/metric/trace routing and agentic AI deployments.
Adoption Analytics: Monitor deep-tech adoption patterns and infrastructure usage, proactively debugging systemic bottlenecks, scaling friction, or implementation barriers.