Support Engineer

Exceptional written and verbal communication skills

Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities accordingly

Able to maintain a professional demeanor under stress

Demonstrated willingness to learn and adapt to changes in technology, tools, and processes

Possess an analytical and problem-solving mindset

5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience

Strong experience with Cisco routers and switches

Basic understanding of Linux/Unix and Windows operating systems

Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have

Proficiency in configuring and maintaining Backup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA)

Extensive experience in managing Private Cloud virtualization environments, particularly VMware

Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp)

Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto)

Possess an intermediate understanding of networking principles

Proficiency in interpreting network diagrams and layouts

Cisco certifications preferred but not required; CCNP, CCIP, CCIE