Infrastructure Engineer

Provide Infrastructure Management and Support

Architect, deploy, and manage comprehensive infrastructure solutions that align with organizational goals and future growth.

Support current infrastructure management software and identify opportunities for new solutions.

Manage account maintenance for staff and ensure exceptional day-one experiences for new users.

Perform regular infrastructure and server-side maintenance to ensure optimal performance.

Manage the Microsoft Azure cloud environment, including provisioning, configuration, and multiregion solutions.

Oversee Microsoft 365 product offerings, including provisioning and configuration.

Ensure high availability and reliability through proactive monitoring and infrastructure management.

Architect and manage enterprise-scale storage solutions, including unified storage systems.

Configure and maintain software-defined storage infrastructure with advanced features including snapshots, replication, and tiered storage management.

Configure enterprise backup and disaster recovery solutions with automated scheduling, deduplication, and long-term retention policies.

Monitor storage performance metrics, capacity planning, and implement predictive analytics for proactive storage management.

Manager Security and Compliance

Implement and maintain security and data privacy standards across all software solutions.

Manage security and access controls for cloud-based solutions.

Develop and implement policy-driven data protection best practices to prevent data loss.

Ensure compliance with organizational security standards and industry best practices.

Deliver Technical Operations and Escalation Support

Participate in 24/7 on-call rotation to address and resolve technical escalations.

Serve as escalation point for IT Helpdesk regarding organization-wide software issues.

Resolve tickets promptly while maintaining clear communication on progress throughout the process.

Respond to escalated tickets with focus on positive customer experience.

Determine root cause of issues and communicate appropriately to internal and external customers.

Foster Collaboration, Vendor Partners, and Innovation

Collaborate with other Infrastructure Engineers to achieve desired outcomes.

Integrate and partner with internal teams to solve complex problems.

Manage relationships with vendors and serve as a primary point of contact.

Assist IT team with procurement card coding and vendor-related activities.

Revise and maintain technical and operational documentation, including procedures.

Collaborate on Discovery, Scope, and Deployment phases of organization-wide software solutions.

Develop and maintain current knowledge of scripting languages.

Research technology trends and partner with other organizations or vendors to improve infrastructure.

Seek opportunities to innovate current infrastructure hardware and processes.

Leverage AI-assisted tooling to improve team efficiency, documentation quality, and system automation.