Help Desk Specialist

Help Desk Leadership:

Serve as the first point of contact for all IT and AVL requests

Triage, prioritize, and route tickets with accuracy and swiftness

Communicate clearly, warmly, and helpfully with staff and volunteers

Resolve basic to intermediate issues and ensure thorough documentation

Model a support experience defined by clarity, ownership, and care

Documentation & Process Improvement:

Create and maintain simple, and accessible documentation for common processes and solutions

Identify gaps and proactively build resources that improve clarity and efficiency

Support workflows and collaboration across IT and AVL

Ordering & Project Support:

Assist with ordering technology and AVL equipment with strong stewardship

Support project coordination, timelines, and communication

Help move initiatives forward by managing details and staying organized

Assist with vendor selection and vetting

Coordinate RFPs for larger quotes