Source description
About the role
Perform general technical troubleshooting and give consultation to development teams. Support incident discussion and resolution.
Maintain detailed and accurate documentation on configurations, changes and standard operating procedures.
Coordinate with vendors and service providers for software and hardware support.
Monitor server health and system performance to ensure uptime and reliability for critical building systems.
Perform routine server maintenance, including patching, updates and backups, with a focus on minimizing disruptions to critical operations.
Administer Windows server and related server applications.
Participate in incident response and emergency procedures related to studio building management systems.
Coordinate and maintain local studio IT infrastructure and collaborate with global IT and studio management on server room upkeep and building modifications.
Collaborate with international IT team in system development, testing and release.
Support network, security, and linux teams in their operations.
Efficient onboarding and offboarding of users.
Provide support for users in overseas studio locations and working remotely.
Manage inventory and assets.
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