Service Desk L2

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Service Desk L2

• Cary, NC
• Contract

Company Description

Nandha | Resourcing Specialist

KRG Technologies, Inc.,

25000 Avenue Stanford, Suite #243, Valencia, CA 91355

Direct : 661-367-8000 Ext : 304

Job Description

• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.

• Safely move equipment point to point using wheeled carts and vehicles.

• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.

• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

• Ability to use remote desktop connectivity applications

• Working knowledge of imaging utilities such as Ghost, SCCM, etc

• Delivery and setup of PC equipment to end-users.

• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.

• Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)

• Demonstrated proficiency in Microsoft OS and Microsoft application.

• Demonstrated proficiency for installation of desktop software.

• Working knowledge of Microsoft Active Directory and GPO

• Strong customer service skills.

• Strong troubleshooting skills.

• Significant, demonstrated experience with Microsoft Windows operating systems

o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98

o Servers: 2012, 2008 r2, 2008, 2003, 2000

• Functionally capable with Apple OS X

• Advanced troubleshooting skills with hard drive encryption software

• Advanced level skills in the Microsoft Office Suite:

o Word, Excel, PowerPoint, Outlook configuration issues with Exchange

• Strong client-side remote access troubleshooting skills

• Demonstrate strong skills supporting printers in an enterprise environment

• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).

• Demonstrate proficiency in using applications in the Micron environment – MTGroups, BMC Remedy, Projects, Processes, etc.

• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.

• Strong software installation and support skills.

• Disciplined, systematic problem solving skills required.

Qualifications

• Ticketing,Mobile

Additional Information

5+ Years Experience Mandatory

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Service Desk L2

• Cary, NC
• Contract