LMS Support

Sumtotal LMS Support experience is mandatory. Good experience in understanding business requirements and converting them to technically understandable documents Good in coordinating with different business users and product vendors to resolve system issues

Job description: Contribute to the planning of application/infrastructure releases and configuration changes Accountable for User Account Management of all applications within the Enterprise Learning Architecture Implement all application configuration changes and maintain the configuration documentation. Accountable for Level III Application Support Examine potential areas for Service Improvement and raise proposals with the Service Manager Provide technical leadership Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex issues Provide input to administering and maintaining all production and internal environments Provide input to the implementation, backup and roll-back plans Act as a technical resource for internal and external projects Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support Execute System test cases, in stage and prod as part of Change requests validation process Interact/Coordinate with respective application vendors Accountable for overall process improvement Experience in remedy ticketing tool is preferable

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