Source description
About the role
Job Title : Helpdesk Support
Location: St. Petersburg, FL
Duration: CTH
Job Description:
- Imaging / re-imaging laptops & desktops
- Troubleshooting technical laptop and desktop issues (Windows & applications)
- Decommissioning end-of-lease desktops & laptops
- Diagnosing laptop & desktop hardware issues
- Mapping network drives / printers
- Coordinating laptop & desktop repairs with hardware suppliers
- Assisting with application testing
- Vendor escorts (occasional)
- Some relocation of desk phones / workstations
- Some remote support (via remote access software)
Background:
- 3-5 years technical support experience
- Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
- Strong Windows 7 troubleshooting & diagnostics
- Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
- Hardware troubleshooting & diagnostics (laptops, desktops)
- Basic networking (drive / printer mappings, network connection diagnostics)
- Active Directory / PC security
- Internet Explorer & Chrome troubleshooting
- BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
- Good communicator (written and verbal)
- Takes responsibility & accountability
- Teachable
- Solutions-focused
- Team player – able to contribute new ideas
- Flexible in terms of workload and daily tasks
All your information will be kept confidential according to EEO guidelines.
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