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About the role
Ajith KRG Technologies, Inc., ajith(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 310
Job Title: Helpdesk Location: Scottsdale, AZ Duration: Contract
Job Description:
- Minimum 2 (Two) years of work experience in a technical support position
- Excellent verbal and written communication skills.
- Knowledge of commonly used concepts, practices, and procedures for end user technical support.
- Strong Customer service experience.
- Excellent phone & email etiquette.
- Strong problem solving and research skills.
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to manage time effectively and set priorities appropriately
- Good working knowledge and troubleshooting experience of Windows 7, Networking (IP, DNS, DHCP), Microsoft Office Suite, Microsoft Exchange, Active Directory, Group Policy, File/Folder Permission in End User environment.
- Provide hardware / software / network problem diagnosis / resolution via telephone /email/ chat for customer’s end users
- Route/ escalate problems to internal level IT support teams
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
- Preferred - Industry certifications, this can include A+, N+ and/or MCSE/CCNA
All your information will be kept confidential according to EEO guidelines.
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