Technical Support Specialist

Provide support for end-user hardware and software including Windows, Linux, and macOS

Install, configure, and update software in accordance with policies and security requirements

Manage user accounts including account creation, modification, and deactivation

Support regulated and customer-sponsored computing environments, including environments subject to security clearance, as needed

Handle support requests submitted via the helpdesk system

Maintain hardware inventory, including ordering of equipment

Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls

Advise on future hardware and software needs

Other related support duties as necessary