Source description
About the role
End-User Support:
Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance.
Troubleshoot Windows laptops, desktops, mobile devices, printers, and peripherals.
Support and troubleshoot Office 365 applications
Application & Platform Support:
Zoom: meetings, webinar setup, and integration troubleshooting.
Docusign: account access, document routing, and user training.
Verkada: user access management, camera/system connectivity.
Microsoft Teams: meetings, collaboration, and training support.
Accounts & Device Management:
Perform new user setup including account creation, workstation prep, and peripheral configuration.
Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions).
Support software installation, patching, license management, and device imaging.
Assist with Mobile Device Management (MDM) where applicable.
Networking & Systems:
Troubleshoot network connectivity issues (Wi-Fi, DHCP, DNS, and Ethernet).
Collaborate with senior IT staff on infrastructure projects and system upgrades.
Ensure compliance with IT security policies, including backup and recovery procedures.
AV & Event Support:
Configure and support AV systems, projectors, conference room technology, and presentations.
Provide technical support during events, meetings, and training sessions.
Operations & Documentation:
Track assets, manage IT inventory, and assist with procurement of hardware/software.
Maintain accurate and detailed documentation in the IT ticketing system.
Provide staff training on technology tools and IT best practices.