After Sales Service Engineer

Job Title 岗位名称 售后服务工程师 Location 工作地点 无锡 Report To 直接汇报至（BU） 售后服务部主管 Functional Report 功能块汇报至（FU） 无 A. MAJOR RESPONSIBILITIES : 主要职责 1. 遵守公司道德政策、公司制度、政策和流程，遵守与本岗位相关的质量要求 2. 执行公司的安全环保健康管理规定；对本岗位的环境因素和危险源进行辨识及整改，熟记公司的重大风险和重要环境因素；有效实施公司的安全环保健康管理目标和管理方案 3．审核维修工作单和保用零件请领单； 4．对各种售后服务信息进行分析，及时将信息及分析结果反馈到相关部门进行改进; 5. 协调公司的内部资源，及时给予现场售后服务技术、人力、材料支持，满足客户的需要； 6. 完成上级临时交办的任务 B. QUALIFICATIONS : 任职条件 Work experience 相关工作经验 1年以上工作 HVAC行业售后服务工作经验 Education Background, Competencies required, certificates, training 教育背景，对专业能力及相关证书、培训的要求 制冷/机械/电气相关专业本科以上学历 Language/Computer&/ Working equipment/ Software/tool requirement 语言/电脑技能要求/ 工作设备/软件/工具要求 良好的英文听说读写能力 ,熟练操作OFFICE软件, Leadership Expectation Model （LEM ） 领导力期望模型 Leading Self Leading People Leading Growth ■ 展示正直诚信 ■充分利用多样化和包容性 ■ 有影响力的沟通 ■ 与客户共赢 ■ 交付结果 ■ 采取宽广的分析性视角 ■ 展示情绪成熟度 □ 建立责任 □ 吸引、发展员工和提高员工参与度 □ 鼓励卓越 □ 跨界合作 □ 跨文化影响 □ 制定战略性决策 □ 建立组织能力 Additional know-how 其他要求 良好的跨部门组织协调能力和领导才能,优秀的客户服务意识 C．Internal/External Customers 内外部客户 内部客户 公司内部各部门,AEC, JCWX 外部客户 各销售服务办事处经理,主管,销售和维修人员 外部最终客户 D．Key Performance Index (KPI) 关键业绩指标 WARRANTY COST /COS 客户满意度 失效零件返回率 声明：我已收到并阅读了我的岗位职责及录用条件 Declaration：I have accepted and acknowledged my job description/employment conditions 签名 日期 Signature Date Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.