Engineering Manager

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ROLE: DC Engineering Manager

Overall Role

To achieve excellence in day-to-day operational execution of preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Execute and implement the maintenance strategy and account management plans established by the Account Manager for the assigned data centre site.

Oversee the daily operational management and control of all plant, mechanical and electrical systems and coordinate immediate remedial action in the event of critical incidents. Provide hands-on supervision and direction to multi-skilled Engineering Operations teams made up of directly employed staff and appointed vendors.

Serve as the primary on-site operational contact for routine client communications and ensure all staff and vendors strictly adhere to client and JLL's policies and procedures. Reports to the Account Manager.

Major Responsibilities Daily Operational Execution Execute the maintenance strategy and operational plans established by the Account Manager

Implement planned and reactive maintenance activities utilizing the CMMS platform within approved budgets

Oversee day-to-day site operations, including shift coordination and resource allocation

Plan, assign and supervise daily/weekly maintenance activities

Ensure continuous operational uptime through proactive monitoring and rapid response

Execute approved change management procedures and maintenance windows

On-Site Client Communication & Coordination Serve as primary on-site point of contact for daily operational matters and routine client communications

Provide daily/weekly operational updates to clients on site status, activities and issues

Coordinate site access, permits and daily operational requirements with clients

Escalate strategic issues, contract matters and critical incidents to Account Manager

Support Account Manager in client meetings and quarterly business reviews

Respond to routine client requests and queries within approved parameters

Operational Reporting & Data Management Prepare and provide input to weekly/monthly site operational reports (Account Manager owns final client reporting)

Maintain accurate operational records, logs and documentation in CMMS

Track and report on operational KPIs, maintenance completion rates and resource utilization

Provide data and analysis to support Account Manager's strategic reporting

Maintain site asset database with regular updates in accordance with CMMS requirements

Hands-On Team Supervision Provide direct, daily supervision to on-site engineering technicians and operations staff

Assign daily work orders and coordinate shift activities

Conduct regular site walkthroughs and inspections

Provide on-the-job training and technical mentoring to team members

Monitor team performance and provide immediate feedback

Support Account Manager in hiring, performance reviews and disciplinary matters

Technical Operations & Maintenance Execution Implement site reviews and maintenance standards as directed by Account Manager

Check on site repair and maintenance carried out by subcontractors to ensure work completion and quality

Implement regular facility inspections on energy conservation, maintenance practices and utility management

Provide technical advice on day-to-day facilities engineering matters

Ensure implementation of safe systems on all site activities

Coordinate equipment operational procedures, including emergency procedures

Incident Response & Immediate Escalation Lead immediate response to operational incidents and equipment failures

Coordinate remedial action for critical incidents with on-site teams

Immediately escalate business-critical failures and major incidents to Account Manager

Conduct initial incident analysis and damage assessment

Implement approved emergency procedures

Document incidents and coordinate post-incident corrective actions

Vendor Coordination & Quality Control Coordinate day-to-day activities with contractors, specialist vendors and suppliers

Monitor subcontractor work completion, quality and adherence to specifications

Conduct regular coordination meetings with vendors to maintain operational standards

Escalate vendor performance issues to Account Manager for contractual action

Ensure all vendors comply with site safety and operational procedures

Budget Execution & Cost Control Execute operations within approved budget established by Account Manager

Monitor daily operational expenses and resource consumption

Identify and report cost variances to Account Manager

Recommend cost-saving opportunities (Account Manager approves implementation)

Process vendor invoices and maintain expense documentation

Compliance & Safety Implementation Ensure compliance with statutory regulations on fire, health and safety standards

Implement safety procedures, including Crisis Management, Business Continuity and Emergency Procedures

Conduct regular safety audits and site inspections

Support Account Manager in statutory compliance requirements and certifications

Maintain all required operational certifications and documentation

Continuous Improvement Implementation Implement continuous improvement initiatives directed by Account Manager

Participate in root cause analysis and corrective action development

Provide operational feedback and improvement suggestions to Account Manager

Share operational best practices and lessons learned with team

Support knowledge transfer and training initiatives

Additional Responsibilities Perform additional operational tasks as required by the Account Manager

Support Account Manager in site reviews and strategic planning activities

Represent the site in operational meetings as directed

Ideal Experience Tertiary qualifications in mechanical, electrical or operational engineering discipline

3-5 years of relevant experience in engineering or construction services

1-3 years' experience in operation of electrical and mechanical services in Tier III or equivalent data centre

Critical environment experience within hyper-scale sized site

Experienced with CMMS platforms and operational reporting

Hands-on technical and supervisory experience in data centre operations

The person we need will be: Bilingual capability: Business-level communication in both English and Japanese (required for daily client communication)

Operationally focused: Strong hands-on technical and supervisory skills

Detail-oriented: Meticulous in operational execution and documentation

Responsive: Able to react quickly to operational issues and incidents

Team-oriented: Effective at coordinating and supervising on-site teams

Communicative: Clear in daily operational reporting and escalation

Adaptable: Flexible in managing changing operational priorities

Self-motivated and energetic

Able to work effectively in matrix reporting environments

Able to handle stressful situations calmly

Location:

On-site –Tokyo, Japan If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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