Source description
About the role
Administer and support enterprise systems and applications, including Microsoft 365, Azure (Entra ID), and other SaaS platforms.
Manage user accounts, access, and permissions across systems, ensuring appropriate security and compliance.
Provide advanced Tier 2/3 support for complex IT issues related to systems, applications, and integrations.
Support and maintain collaboration tools such as Outlook, Teams, SharePoint, and OneDrive.
Partner with business teams (including scientific and Executive-level staff) to support and optimize specialized applications and workflows.
Assist with onboarding and offboarding processes, including account provisioning and system access.
Monitor system performance and proactively identify opportunities for improvement or optimization.
Support implementation and administration of SaaS tools, including configuration, upgrades, and user training.
Contribute to IT security initiatives, including access controls, patching, and basic security best practices.
Participate in software validation efforts as needed.
Maintain documentation for systems, applications, configurations, and IT standard operating procedures (SOPs).
Assist with IT projects, including system enhancements, tool implementations, and process improvements.
Collaborate with the broader IT team to enforce policies and maintain a consistent IT environment.
Configure, maintain, and troubleshoot endpoint devices (laptops, desktops, and mobile devices) using endpoint management tools.
Participate in occasional after-hours support for critical issues.
Other duties as assigned.