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Position Summary The Database Operator (DBO) is responsible for maintaining and enhancing IQVIA's healthcare reference databases, including Healthcare Professionals (HCPs), Healthcare Organizations (HCOs), and related healthcare entities. The role requires conducting detailed research, validating information from multiple sources, updating databases, and ensuring the accuracy, completeness, and integrity of OneKey data assets. This role plays a critical part in supporting IQVIA's data quality standards and delivering reliable information to internal and external stakeholders. Key Responsibilities Database Maintenance & Data Validation Update and maintain OneKey reference databases and associated data assets. Execute daily data maintenance activities following established procedures and quality standards. Validate, analyze, and cross-reference information from multiple trusted sources. Ensure data accuracy, consistency, and completeness across all assigned records. Perform match-and-merge activities and support data cleansing initiatives. Support ad hoc database refresh and enrichment projects. Research & Data Analysis Conduct detailed web-based research using healthcare, government, professional association, and publicly available sources. Analyze discrepancies and determine appropriate actions following established business rules. Investigate and resolve reference data queries from stakeholders. Escalate data quality issues to supervisors as needed and recommend corrective actions. Quality & Productivity Follow production schedules and service level commitments. Participate in quality control activities and audit reviews. Maintain productivity and quality targets while managing fluctuating workloads. Proactively identify opportunities for process improvements. Collaboration & Continuous Improvement Work closely with local and offshore teams to ensure smooth production delivery. Participate in training, documentation, and knowledge-sharing activities. Support automation and digital transformation initiatives where applicable. Contribute to continuous improvement projects and operational excellence programs. Required Qualifications Education High School Diploma, Associate Degree, or equivalent experience required. Bachelor's Degree preferred. Experience 1+ year of experience in data management, database maintenance, research, administrative operations, healthcare operations, or related fields. Experience working with structured data and quality-controlled environments preferred. Required Skills Strong analytical and problem-solving skills. Excellent attention to detail and data accuracy. Strong organizational and time management skills. Ability to perform detailed web-based research. Ability to validate and reconcile information from multiple sources. Proficiency in Microsoft Excel, Outlook, Teams, and other Windows-based applications. Ability to work effectively within defined procedures and quality standards. Strong collaboration and communication skills. Ability to manage repetitive tasks while maintaining high levels of accuracy. Ability to adapt to changing priorities and business requirements. Preferred Qualifications Healthcare, pharmaceutical, life sciences, or allied health background. Experience working in a Japanese-language business environment. Experience working in shared service or offshore delivery environments. Exposure to AI-assisted research or automation tools. Languages Required Japanese: More than Business-level proficiency in speaking, reading and writing. Preferred English: Business level communication capability
职位概述 数据库操作专员（DBO）负责维护和优化 IQVIA 的医疗健康参考数据库，包括医疗专业人员（HCP）、医疗机构（HCO）以及相关医疗实体信息。 该职位需要开展深入的信息调研、核实多渠道数据来源、更新数据库内容，并确保 OneKey 数据资产的准确性、完整性和一致性。 该岗位对于支持 IQVIA 数据质量标准以及向内部和外部客户提供可靠数据具有重要作用。
主要职责 数据库维护与数据验证 更新和维护 OneKey 参考数据库及相关数据资产； 按照既定流程和质量标准执行日常数据维护工作； 从多个可信来源验证、分析和交叉核对信息； 确保负责数据记录的准确性、一致性和完整性； 执行数据匹配、合并及数据清洗工作； 支持临时性数据库更新和数据增强项目。 调研与数据分析 利用医疗、政府机构、行业协会及公开信息来源开展网络调研； 分析数据差异，并依据业务规则制定处理方案； 调查并解决利益相关方提出的参考数据问题； 根据需要上报数据质量问题，并提出改进建议。 质量与生产效率 按照生产计划和服务级别协议（SLA）要求完成工作； 参与质量控制和审核活动； 在工作量波动情况下持续达成质量和效率目标； 主动发现并推动流程优化机会。 协作与持续改进 与本地及海外团队紧密合作，确保生产交付顺畅； 参与培训、文档编写和知识分享活动； 支持自动化和数字化转型项目； 为持续改进项目和运营卓越计划做出贡献。
任职资格 教育背景 大专、高中学历或同等工作经验； 本科学历优先。 工作经验 1年以上数据管理、数据库维护、调研分析、行政运营、医疗健康运营或相关领域经验； 有结构化数据处理及质量管理环境工作经验者优先。 核心能力要求 优秀的分析与问题解决能力； 高度关注细节及数据准确性； 良好的组织管理和时间管理能力； 能够独立开展网络调研； 能够验证并整合多个来源的信息； 熟练使用 Microsoft Excel、Outlook、Teams 及其他 Windows 办公软件； 能够严格遵循既定流程和质量标准开展工作； 良好的团队协作和沟通能力； 能够在重复性工作中保持高准确率； 能够适应业务需求和优先级变化。 优先考虑条件 医疗健康、制药、生命科学或相关背景； 有日语工作环境经验； 有共享服务中心（SSC）或离岸交付团队工作经验； 接触过 AI 辅助调研或自动化工具。 语言要求 必须具备 日语：商务水平以上，具备优秀的听、说、读、写能力。 优先考虑 英语：具备商务沟通能力。
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
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