Source description
About the role
Release Adoption & Technical Execution (60%)
Develop and execute upgrade plans for each product, including timing, risk assessments, mitigation strategies, rollback procedures, and handling of customizations or integrations for Release Management.
Execute Github Actions Pipelines as part of the upgrade deployment, following the SDLC. (Note: Some off-hours will be required.)
Understanding of branching, pull-requests, and analyzing deployment logs for success/failure.
Coordinate release planning and execution: schedule releases, track dependencies, run Go/No-Go reviews, communicate status, and document release notes/changelogs.
Proactively identify, recruit, and manage “canary” and “early-adopter” environments/customers to validate releases in real-world conditions.
Work closely with the DevOps team and collaborate to improve release velocity, reduce toil, and adopt progressive delivery techniques
Perform upgrade readiness assessments, coordinate testing and deployment windows, and provide post-upgrade support.
Monitor and drive improvements in key adoption metrics: percentage of customers on the latest version, average time-to-upgrade, upgrade success rate, feature utilization rates, and reduction in post-upgrade support tickets.
SQL Data Operations (30%)
Write and execute UPDATE, INSERT, and DELETE statements with appropriate WHERE clauses to safely modify production data
Perform data corrections and bulk updates using joins and subqueries
Create and manage temporary tables to stage and validate data before updates
Use transactions (BEGIN / COMMIT / ROLLBACK) to ensure safe data modifications
Apply JOINs (INNER, LEFT, RIGHT) to update data across related tables
Write aggregate queries (GROUP BY, HAVING) to validate data accuracy before and after updates
Use CASE statements for conditional updates
Perform data reconciliation and validation checks post-update
Ensure data integrity by understanding constraints (primary keys, foreign keys, unique constraints)
Conduct ad hoc reporting queries to support operations and troubleshooting
Follow change control and backup procedures before executing updates
Internal Reporting & ReleaseOps Ownership (10%)
Identify recurring upgrade challenges (e.g., common failures, documentation gaps, integration issues, or tooling limitations) and lead cross-functional initiatives to resolve them.
Contribute to internal documentation on release dependencies, account health, risks, and communication protocols.
Help maintain internal release notes, changelogs, migration guides, and adoption resources for internal use.
Provide technical assistance with various TechOps related projects and quarterly commitments.
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