IT Operations Lead

IT Operations & Infrastructure

Manage the overall health, uptime, performance, and day-to-day operation of the organization's IT environment.

Lead and support office IT initiatives, including new office setup and expansion projects.

Implement and manage office technology infrastructure, including storage solutions, networking, printers, and endpoint devices.

Establish and maintain IT policies, procedures, and operational standards.

Security & Compliance

Maintain a secure IT environment with a strong focus on data protection, compliance, and intellectual property security.

Manage VPN access, endpoint security controls, and identity management processes.

Ensure adherence to organizational security policies and best practices.

Support security audits, compliance requirements, and risk mitigation initiatives.

Endpoint & Device Management

Administer Mobile Device Management (MDM) platforms and endpoint management solutions.

Configure, deploy, secure, and maintain laptops, mobile devices, and other user hardware.

Manage device lifecycle processes, including provisioning, upgrades, replacements, and decommissioning.

Standardize and automate endpoint deployment and configuration where possible.

Employee Support & Service Delivery

Serve as the face of IT for employees, providing high-touch, white-glove support across the organization.

Deliver IT onboarding and orientation for new hires.

Set up and configure laptops, software, accounts, printers, and collaboration tools.

Troubleshoot hardware, software, networking, and access issues with a strong customer-service mindset.

Ensure a seamless employee experience from onboarding through ongoing support.

Asset & Vendor Management

Manage IT asset inventory, procurement, tracking, and lifecycle management.

Coordinate purchasing and deployment of laptops, peripherals, and office technology equipment.

Build and maintain relationships with technology vendors and service providers.

Monitor contracts, warranties, renewals, and vendor performance.

Global Collaboration

Act as a key liaison between U.S. and UAE operations, ensuring consistent IT standards and support.

Coordinate across teams and time zones to maintain operational continuity and service excellence.

Support business growth through scalable and efficient technology operations.