Sales Engineer - Microsoft

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Sales Engineer Microsoft, North Macedonia Shape the Future of Unified Support with Ingram Micro At Ingram Micro, we’re redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realize the promise of technology-driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale. Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organizations to stay productive, collaborative, and competitive. We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the center of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported. What you’ll do – Your role in making an impact As a Sales Engineer, you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience. Respond to inbound sales and support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) Investigate outages, performance issues, and configuration-related incidents Deliver Tier 1–2 support and escalate complex issues with detailed analysis Restore services through fixes, workarounds, or configuration adjustments Collaborate with Microsoft and internal teams to resolve issues Accurately document incidents, resolutions, and knowledge articles Contribute to continuous improvement of sales and support processes, runbooks, and documentation What you bring to the role – Your strengths, our vision 2–5 years of experience in technical and sales support, cloud support, or similar environments Hands-on knowledge of Microsoft Azure and Microsoft 365 Strong troubleshooting and analytical problem-solving skills Familiarity with Azure Portal and Microsoft 365 Admin Center Experience working with ticketing systems Strong communication skills with a customer-first mindset Ability to prioritize and manage multiple incidents in a fast-paced environment Nice to Have Experience in break-fix troubleshooting scenarios Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync) Exposure to service performance and availability troubleshooting ITIL or incident management certification Experience in CSP or partner-based support environments Familiarity with Azure monitoring and diagnostic tools Your growth with us – building a career that lasts At Ingram Micro, we’re committed to helping people build careers they’re proud of. Opportunities to learn, grow, and explore career paths across a reginal and global organization A diverse, inclusive, and people-first culture where everyone belongs Flexible and modern work environments designed to support different ways of working Comprehensive health coverage that goes beyond mandatory benefits Modern tools and equipment to help you do your best work. Join Ingram Micro and be part of a place where your ideas matter; your growth is supported, and together we shape tomorrow. With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com Click Introduce Yourself above to join our talent network! It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.