AI Agent Developer Internship

We are seeking a dynamic AI Agent Developer Intern to support the Intelligent Automation team within the Process Excellence & Digitalization department. This delivery-focused role offers a unique opportunity to build enterprise-grade genAI solutions using Copilot Studio AI agents to transform operations at ING Wholesale Banking. What You'll Do: 1. Build Microsoft Copilot Studio Agents Design and develop AI agents to solve real operational use cases Configure topics, instructions, flows, and knowledge sources in Copilot Studio Translate business requirements into agent logic and workflows 2. Prompt Engineering & LLM Optimization Design and refine prompts and structured instructions to improve output quality Test prompt variations and measure improvements in accuracy and consistency Build reusable prompt patterns and agent templates 3. Ensure Safety, Guardrails & Compliance Implement guardrails to prevent prompt injection or instruction override Apply hallucination minimization techniques (e.g. grounding, validation checks, structured outputs) Ensure agents operate strictly within defined scope and governance controls 4. Documentation & Knowledge Sharing Document agent design, prompts, and decision logic Maintain clear audit trails for experiments and outcomes Present results and improvements to stakeholders How to Succeed: Hands-on experience with building low-code agents in Microsoft Copilot Studio in combination with good understanding of Microsoft PowerPlatform environment Strong working knowledge of generative AI and Large Language Models (LLMs) Practical experience with prompt engineering beyond basic usage Analytical mindset with problem-solving skills and attention to detail Excellent communication skills and ability to work collaboratively in a dynamic environment What We Offer: Opportunity to contribute to impactful projects that shape the AI-first future of operations Mentorship from experienced professionals in the fields of automation and AI A collaborative, innovative, and inclusive workplace culture Rewards and benefits This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you. You’ll also benefit from: Internship allowance of 700 EUR based on 36 hours work week Your own work laptop Hybrid working to blend home working for focus and office working for collaboration and co-creation Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EU passport holders). Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. About our internships Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it’s a great start to your career. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join? We’ve got plenty of opportunities to match your skills and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!