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About the role
Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company's growth.
Onboarding & Training (Months 1–2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company's internal IT infrastructure, compliance requirements, and build your essential IT support toolkit.
Project Immersion (Months 3–4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas:
Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity.
Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors.
Access & Permissions: Support the Engineering Team with user account and access permission management.
Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements.
Leadership Excellence & Impact (Months 5–6): Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company's technical operations.
More at Impossible Cloud