Tier 1 Tech Support Representative (VoIP)

Must be able to work a flexible schedule and in hybrid modality

High School Diploma

Minimum 85% English proficiency (written and verbal)

Strong communication and customer service skills

Basic knowledge of software and hardware troubleshooting

1 year of experience in tech support, desktop support, or similar (preferred)

Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)

Technical Knowledge (Basic / Foundational)

Basic understanding of networking (CCNA knowledge is a plus, not required)

Network monitoring concepts

Routing fundamentals

Basic cybersecurity awareness

Basic Linux knowledge

Exposure to telephone systems / PBX (nice to have)