Source description
About the role
Own the full end-to-end delivery of high-impact solutions for our most strategic partners
Efficiently resolve urgent technical customer support tickets; ensure proactive and timely communication with key client stakeholders
Drive innovation through coding and implementation in order solve complex problems
Collaborate cross-functionally with product and engineering teams to influence priorities and shape product roadmap
Build and maintain internal documentation, playbooks, and enablement content
Actively partner with customers to define success metrics, KPIs, and adoption strategies aligned to their goals; track progress against metrics
Represent the voice of the customer internally, and provide actionable feedback to influence product direction and feature development
Monitor usage, adoption, and engagement metrics to proactively address risks and ensure long-term retention
Maintain awareness of industry best practices for data maintenance handling as it relates to your role
Adhere to policies, guidelines and procedures pertaining to the protection of information assets
Report actual or suspected security and/or policy violations/breaches to an appropriate authority
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