Transformers - Factory IT Site Delivery Manager

Location: Ludvika, Dalarna County, Sweden Job ID: R0127898 Date Posted: 2026-06-23 Company Name: HITACHI ENERGY SWEDEN AB Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The opportunity Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth to the business. As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. This role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services. In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives. How you’ll make an impact Manage and lead the Site IT team, ensuring proper staffing, skills, and organization. Act as the main point of contact for IT suppliers and CDC teams on IT-related matters. Ensure effective ticket management, including triage and escalation processes. Provide onsite IT infrastructure support and delivery, including project management for IT builds. Maintain governance, IT security, and cybersecurity operations, including first response to incidents. Gather and manage business requirements and ensure access to necessary applications. Oversee IT budget planning, cost control, and network connectivity, including machine integration. Coordinate applications, vendors, and support the development and motivation of team members. Your background Bachelor’s degree in Computer Science/Engineering or 10+ years in Information Systems. At least 4 years of experience in an IT management role. Strong communication skills in English and good proficiency in Swedish. Proven experience (2+ years) managing complex global IT projects. Background in process management, continuous improvement, and business process optimization. Understanding of manufacturing operations, change management, and cross-functional collaboration. Experience with complex stakeholder environments and strong knowledge of IT policies and end-to-end business processes. Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi-shift factory environment. What we offer Collective agreement Flexible working time Health care and wellness allowance Fantastic career possibilities within Hitachi Energy, both in Sweden and globally Mentor support during onboarding Various trainings and education supporting employee development A diverse company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks Additional benefits may apply to this specific role More about us Are you ready for an exciting new challenge? Does the above description sound like you? Don’t delay – apply today! Due to summer vacation the screening process will start in the beginning of August Recruiting Manager David Garcia-Bayon , david.garcia-bayon@hitachienergy.com will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Håkan Blomquist, +46 107-38 31 52; Unionen: Olle Ruzicka, +46 107-38 31 44; Ledarna: Frank Hollstedt, +46 107-38 70 42. All other questions can be directed to Talent Acquisition Partner Magnus Rönnholm, magnus.ronnholm@hitachienergy.com. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.