Source description
About the role
Workplace Engineering Track Engineer
Sweden
Job Description
Job Overview
The On-Site Technical Support Specialist is responsible for providing Level 2 support for incident and service request resolution on customer sites. This includes troubleshooting, diagnosing, and resolving hardware and software incidents, as well as coordinating with the service desk, customers, and end users. The role focuses on ensuring that all on-site support activities are completed efficiently and effectively, meeting the Service Level Requirements (SLRs) defined by the customer.
Key Responsibilities
- On-Site Incident and Service Request Resolution:
- Provide Level 2 on-site technical support, including troubleshooting, diagnosing, and resolving incidents for devices and servers.
- Repair or replace physically broken or inoperable devices and ensure that devices are returned to operational condition.
- Coordination and Communication:
- Coordinate with the Service Desk, third-party suppliers, and other support teams to manage all on-site technical support requests through to resolution and closure.
- Work with end users or other site staff to schedule on-site visits in response to escalated incidents or service requests.
- Dispatch appropriate technicians as required to provide timely support.
- Testing and Verification:
- Conduct appropriate tests on repaired devices, software, or servers to ensure they are functioning properly and in compliance with service expectations.
- Obtain end-user acknowledgment of the successful completion of service requests or resolution of incidents.
- Documentation and Standards:
- Develop and document on-site technical support procedures that adhere to defined requirements and standards.
- Maintain inventory levels of devices and peripherals as specified in the Common Procedures Manual to ensure readiness for on-site support.
- Collaboration with Customer:
- Provide recommendations to improve on-site technical support policies and procedures.
- Coordinate with customer representatives to understand requirements and ensure alignment with defined policies.
Required Skills
- Airwatch:MDM Deskside
- Altiris Endpoint Mgmt-Deskside
- Asset Mgmt Services(Hardware)
- Asset Mgmt Services(Software)
- BBCA(BMC CM /Marimba)-Deskside
- BYOD:MDM Deskside
- Blackberry Enterprise Services
- Bomgar - Deskside
- Citrix Server_WP
- Citrix Xen Deskside
- Citrix XenApp Deskside
- Domino:Msg and Collab
- EUC Architect
- EUC Product Manager
- Endpoint Protection - Deskside
- Enterprise Vault Msg/Collab
- Exchange In-Premise
- Global Account Mgmt
- Go to Assist (Citrix)-Deskside
- Google Apps Administrator
- HW Mnanagemt Endpt -Deskside
- Image (Build/Upgrade)-Deskside
- Image Supp/Deployment Deskside
- Install Shield:AppPkg-Deskside
- LCS/OCS/Lync:Msg and Collab
- Linux - Deskside
- Macintosh - Deskside
- Managed Print Service-Deskside
- MobileIron:MDM Deskside
- Network Access Ctrl - Deskside
- Networks - Deskside
- Notes:Msg and Collab
- O365 Admin
- Other Deploymnt tools-Deskside
- Other Devices - Deskside
- Others Tools/Apps:MDM Deskside
- Patch Mgmt (WSUS/GPO)-Deskside
- Portugese - Brazilian SD
- Portugese - Portugal SD
- ROBO Deskside
- SCCM/SMS End pt Mgmt-Desksid
- Same Time Msg and Collab
- Servers - Deskside
- Service Desk Cantenese
- Service Desk Czech
- Service Desk Danish
- Service Desk Dutch
- Service Desk English
- Service Desk Finnish
- Service Desk French
- Service Desk German
- Service Desk Hindi
- Service Desk Hungarian
- Service Desk Italian
- Service Desk Japanese
- Service Desk Korean
- Service Desk Lead
- Service Desk Malay
- Service Desk Manager_WP
- Service Desk Mandarin
- Service Desk Microsoft App-V
- Service Desk Microsoft RDS
- Service Desk Norwegian
- Service Desk Polish
- Service Desk Romanian
- Service Desk Russian
- Service Desk Scandinavian
- Service Desk Spanish - Latin
- Service Desk Spanish - Spain
- Service Desk Swedish
- Service Desk VMware Horizon
- Service_Delivery:Ops Mgr_WP
- Service_Delivery:Shift Lead_WP
- Service_Delivery:Tower Lead_WP
- Service_Delivery:Track Lead_WP
- Sharepoint Cloud
- Sharepoint: In Premise
- Storage and Backup - Deskside
- Unified Comm:Msg and Collab
- Unified Communication Arch
- Voice and Accent Coach
- Windows PC - Deskside
- Wise Packaged Studio- Deskside
- Zenworks Endpt Mgmt - Deskside
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Job Info
- Job IdentificationHC_282363
- Posting Date11/21/2024, 12:47 PM
- LocationsSweden
- Lane of RecruitmentNot Applicable
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