HPE Networking Premium Support Software Engineer

HPE Networking Premium Support Software Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: We are seeking a motivated HPE Aruba Premium Support Engineer to provide technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem solutions. This role involves troubleshooting customer-reported issues, assisting with deployments and upgrades, and ensuring timely resolution of support requests. The ideal candidate will have a foundational understanding of AAA (Authentication, Authorization, and Accounting), NAC (Network Access Control), RADIUS, TACACS+, LDAP, network monitoring, and enterprise networking concepts. Contributions primarily impact customer support operations through effective case management and issue resolution. Works under general supervision while developing technical expertise in Aruba networking and security solutions. Collaborates with peers and senior engineers to resolve customer issues and continuously expand technical knowledge. Responsibilities Provide premium-level technical support for HPE Aruba ClearPass, AirWave, and Central On-Prem customers. Troubleshoot authentication, authorization, and accounting (AAA) issues involving RADIUS, TACACS+, LDAP, and 802.1X. Assist customers with product configuration, deployment, upgrades, and general operational questions. Collect and analyze logs, packet captures, system diagnostics, and other troubleshooting data. Support HPE Aruba AirWave monitoring and reporting functionality. Assist with HPE Aruba Central On-Prem administration, device onboarding, and connectivity troubleshooting. Work closely with customers and internal teams to provide timely updates and issue resolution. Follow established troubleshooting methodologies and documented best practices. Escalate complex technical issues to senior engineers with complete technical documentation. Maintain accurate case records and contribute to internal knowledge base articles. Participate in technical training programs and product certification activities. Assist with customer migrations and software upgrade activities under the guidance of senior engineers. Ready to work in Differential work schedule. Education and Experience Required Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience. Typically 1+ years of experience in technical support, networking, or network security. Advanced English proficiency, both written and verbal. Knowledge and Skills Basic understanding of TCP/IP, routing, switching, VLANs, and wireless networking. Familiarity with RADIUS, TACACS+, LDAP, Active Directory, and authentication technologies. Foundational knowledge of 802.1X, PKI, certificates, and network access control concepts. Ability to perform basic packet capture analysis and log review. Strong troubleshooting and analytical skills. Effective verbal and written communication skills. Ability to work in a customer-facing support environment. Willingness to learn Aruba networking and security technologies. Preferred Certifications Aruba Certified ClearPass Associate (ACCA) Aruba Certified Mobility Associate (ACMA) Aruba Certified Switching Associate (ACSA) Cisco CCNA Work Schedule: Flexible schedule required, including weekend coverage and shifts between 5:00 AM PST and 6:00 PM PST. Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX) What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #costarica #networking Job: Engineering Job Level: TCP_01 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. 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