HPC and Storage Technology Consultant

HPC and Storage Technology Consultant This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The HPC and Storage Technology Consultant, will cover the support and delivery of high-end HPC solutions for our customers. You’ll be part of a team of HPC experts and will be working under minimal supervision. You will apply your technical background and knowledge of industry trends to Support and Deliver for the account HPC services, including both hardware and software fixes for massively parallel (MPP) supercomputer systems, clusters and storage systems on a 24 X 7 basis, and must be willing to be on standby and available when needed for customer escalations. Responsibilities: Support the pre-sales team in scoping & sizing the HPC services when required. You will be dedicated to a key account managing Day to Day HPC Support and Maintenance activity as the dedicated account site in UAE-Abu Dhabi. Analyse, qualify, troubleshoot, resolve the incidents with the right level of autonomy & expertise and coordinate with L2 and L3. Support issues requiring specialized intervention. Collaborate with team members, other internal organizations, customers, and third parties (e.g. DDN, Red Hat, Cool IT, Nvidia) Manage the customer relationship, including verbal & written communication. Research HPC documentation & complete required training to maintain and develop HPC skills. Must be willing learn new technologies in HPC including Cray EX Liquid cooled systems and NVL72 as the core technologies to support which will be provided on the job and professional training. Education and Experience Required: Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent Minimum of 3 - 4 years + experience. Experience in a hardware break fix environment is essential. Knowledge in High Performance Computing technologies and/or enterprise level storage systems, and/or High Performance Computing Application, depending on the intended activities or role. Experience in Linux/Unix Operating systems. Experience with HPC Hardware Support or related industries is advantageous. Experienced in running the day-to-day operation, hardware break fix and administration of HPC systems at the client site Act as an advocate for the Customer and their teams is an advantage. Advanced skills in customer service and customer facing communication Willing to relocate to the United Arab Emirates. Good at partnering, innovating, and making things happen Additional Skills: Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedarabemirates #highperformancecompute Job: Services Job Level: TCP_04 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. 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