Service Desk Analyst

Job Title: Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. About the role: The primary purpose of the Service Desk Analyst is to provide level one and level two support assistance to client users experiencing problems with IS supported hardware and software across St. Clair Health in Pittsburgh, PA. The Service Desk Analyst will be responsible for imaging, installations, configurations, deployment and support. Responsibilities: Identifies and resolves desktop/laptop hardware problems. Prioritize and escalate tickets to others as appropriate. Initial network troubleshooting and determination of appropriate escalation path Resolve and work proactively on endpoint management. Assists in new system deployments/loading appropriate software as needed. Create and Maintain support documentation for customer and/or departmental use. Provides suggestions and information on projects that should be undertaken by the department. May manage projects as assigned by the Manager. Assists in web page updates for the Intranet . Requirements: Academic and Professional Qualifications: o BA or BS Degree, and/or relevant business experience. o IT Certifications preferred. Experience: 2-5 years experience from a Health IT or highly regulated environment preferred. 1-4 years experience in information technology management from a healthcare setting preferred. Strong networking background required and network security preferred. Excellent client facing skills with the ability to thrive in a highly critical, fast paced environment. Logistics: Travel: This role may require up to 10% travel. Work Environment: This is an onsite role. This role requires availability for rotating shifts (7 AM - 3 PM and 3 PM - 11 PM), including weekends and holidays as required. On-Call Support: This position may require occasional after-hours, on-call, or holiday support to meet client needs. During critical business periods (such as month-end), PTO may be limited. Hourly Pay: $22.00. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.