Vice President, IT Infrastructure

Develop and execute the enterprise infrastructure and IT operations strategy in alignment with business objectives, and regulatory obligations

Lead the design, delivery, and support of enterprise infrastructure services, including cloud platforms, networking, telecommunications, collaboration technologies, end-user computing, service desk, and production operations

Ensure the availability, performance, scalability, and resiliency of technology platforms effectively support business operations

Provide leadership for cloud strategy, infrastructure modernization, automation, and continuous improvement initiatives

Oversee enterprise technology operations, service management, change management, and operational support functions

Oversee enterprise telecommunications and contact center platforms, including telephony, voice infrastructure, carrier services, and Five9 operations, ensuring availability, scalability, resiliency, performance, and alignment with business and customer experience objectives

Oversee Infrastructure Engineering and DevOps services, including automation, infrastructure-as-code, deployment platforms, system monitoring, platform reliability, and engineering practices that improve scalability, security, and operational efficiency

Lead disaster recovery, technology resiliency, backup, and recovery programs to meet established recovery objectives.

Partner with Information Security to implement and maintain infrastructure security controls, vulnerability remediation, identity and access management, and regulatory compliance requirements

Support internal and external audits, regulatory examinations, risk assessments, and remediation activities

Establish infrastructure standards, operational metrics, service level objectives, and reporting processes to measure performance, risk, and service quality

Manage strategic technology vendor relationships, contract negotiations, and service provider performance

Develop and manage infrastructure operating and capital budgets while ensuring effective stewardship of technology investments

Recruit, develop, mentor, and lead high-performing Infrastructure & IT Operations teams

Provide regular updates and recommendations regarding infrastructure strategy, operational performance, technology risk, and major initiatives to executive leadership

Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management

Perform additional responsibilities and special projects as assigned.