HELP DESK REP

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

so considered the Initial Point of Contact or Help Desk Specialist for ALL incoming customer technical issues (including outside vendors). Processes customer queries/issues. Follows document blueprints and standard operating procedures. Ensures accurate logging of all calls. Achieve high customer satisfaction levels.

Windows 2000 Server operating system.

3+ years working Help Desk Support, certified A+ or MCP preferred, Network/Desktop troubleshooting experience with: Re-Imaging Desktops, Windows XP Operating Systems, Windows 2000 Server operating system.

$19/hr 3 MONTHS