Source description
About the role
Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation
Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc.
Diagnose alarms, errors or technical/mechanical problems and implement proper solutions
Perform and document system validation (IQ/OQ/PQ)
Triage, schedule, and provide customer support by telephone, email, or customer visits
Cooperate and communicate effectively with customers, project teams, engineering team, sales and others
Prioritized and plan work activities to make the most efficient use of allotted time
Report and contribute recommendations for products in development
Document tasks performed at customer sites with Gator’s CRM
Log all customer visits and generate new service-related documents
Report quality issues to Gator’s QMS and accomplish tasks in a timely manner
Represent Gator Bio in a constructive way to continue or help build positive customer relationships
Produce timely and accurate expense reports
All job duties as assigned.