Full stack Developer- Telephony

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Full stack Developer- Telephony

Chennai, Tamil Nadu, India(Hybrid)

Job Description

• Define integration requirements between NICE CXone and core business applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors.
• Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.

Responsibilities

• Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare.
• Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem.
• Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).

• Experience:

• 5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.

• 3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.

• Technical Expertise:

• Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.

• Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment.

• Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls).

• Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g., Salesforce Open CTI).

• Methodology: Strong experience working in Agile/Scrum frameworks.

• Apply Now

Job Info

• Job Identification65882
• Job CategoryFord Credit Services
• Posting Date07/15/2026, 08:41 AM
• Apply Before07/17/2026, 02:30 PM
• Degree LevelBachelor's Degree or equivalent
• Job ScheduleFull time
• Locations15 Plot No 13, Chennai, TN, 600119, IN(Hybrid)
• Preferred DegreeBachelor of Engineering

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