Forward Deployed Engineer - Flair Labs

We’re hiring a Founding Forward Deployed Engineer to lead how Flair Labs to integrate voice ai into customer ecosystems and how those integrations power our AI-driven needs analysis and personalized learning experiences.

This role sits at the intersection of engineering, product, and customers . You’ll work directly with enterprise clients to deploy Flair voice ai concierge in a way that feels native to their organization—while also shaping the technical foundations that make those deployments scalable and repeatable.

If you’ve been a lead solutions engineer and are looking for a step up in scope, ownership, and impact, this role is designed for you.

What you’ll do

1. Own deep customer integrations

• Design and implement integrations with core customer systems, including:

• CRM, LOS (loan origination system) and other source systems

• API integrations real-time within calls and downstream workflow

• Ensure integrations are reliable, scalable, and easy for customers to adopt.

• Act as the technical owner of complex, high-impact deployments.

1. Build and productize integrations

• Expand, harden, and shape Flair’s API to support:

• Template-based, repeatable integrations

• Self-serve or partner-led integrations with minimal Flair involvement

• Define patterns, tooling, documentation, and best practices that make integrations faster and more predictable over time.

• Partner with core engineering to build out APIs and services.

1. Forward-deployed engineering for AI needs analysis

• Gather and map the right customer requirements.

• Delight customers with experiences that work end-to-end. Be able to expand further after initial implementation

• Deliver experiences where customers say:

• “This feels native to our organization—and it just works.”

You will report directly to the Co-founder and Chief Technical Officer

What we’re looking for

• Senior-level experience as a Solutions Engineer, Forward Deployed Engineer, or similar customer-facing technical role.

• Strong background in APIs, integrations, and data pipelines.

• Comfort working directly with customers on ambiguous, high-impact problems.

• Ability to think both tactically (shipping integrations) and strategically (building systems that scale).

• Experience collaborating closely with product, engineering, sales, and customer success.