Contract IT Support Engineer (US Shift)

We are seeking an experienced Contract IT Support Engineer to support and scale our global IT operations. In this role, you’ll partner closely with the IT Manager to deliver reliable end-user support, manage devices and systems, and help advance security and compliance initiatives across the organization. This is a hands-on role supporting employees across time zones during US business hours. You’ll play a key role in onboarding and offboarding, application and device management, and maintaining a secure, compliant IT environment in a fast-growing SaaS company.

What You Will Do End-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO. Troubleshoot and resolve technical issues for users across multiple regions and time zones. Manage and resolve IT tickets with defined SLAs. Onboarding & Offboarding Configure and provision laptops and devices using MDM tools. Create, modify and deactivate user accounts across business applications. Ensure timely access, equipment delivery, and smooth employee transitions.

Device & Asset Management Maintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics. Ensure devices are configured and secured according to company standards. Application & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications. Troubleshoot application issues and support integrations. Monitor system dashboards for compliance and performance issues. Security & Compliance Support Ensure endpoints meet security baselines (encryption, patching, monitoring).Support SOC 2 and ISO evidence collection. Support access reviews and compliance reporting. Project Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake).Assist with IT-related projects tied to scaling, automation, and compliance. Participate in the implementation of new compliance frameworks (ISO 27001, ISO 42001).Documentation Maintain IT process documentation, how-to guides, and SOPs. Ensure asset issuance and return logs are up to date.