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About the role
Quality Analyst - Senior Executive
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Job Info
- Job Identification16207
- Posting Date07/07/2026, 05:24 AM
- Job RoleQuality-Quality Process - Transactional
- Experience (In Years)0-3
- Job LocationC15, Noida, India
Job Description
• Conduct Transaction Monitoring as per guidelines defined in the QSD
• Provide feedback to associates based on monitoring results
• Prepare transaction monitoring reports and ensure timely and accurate reporting
• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
• Update Prompt with performance data to ensure timely and accurate reporting of SLAs
• Participate in calibration exercises on a regular basis to ensure consistency in measurement.
• Work closely with Trainer / SME and Operations team to conduct team huddles
• Perform transaction processing as per defined policies and procedures
• Co-ordinate all process improvement initiatives with process Black Belt.
Responsibilities
-
• Conduct Transaction Monitoring as per guidelines defined in the QSD
-
• Provide feedback to associates based on monitoring results
-
• Prepare transaction monitoring reports and ensure timely and accurate reporting
-
• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
-
• Update Prompt with performance data to ensure timely and accurate reporting of SLAs
-
• Participate in calibration exercises on a regular basis to ensure consistency in measurement.
-
• Work closely with Trainer / SME and Operations team to conduct team huddles
-
• Perform transaction processing as per defined policies and procedures
-
• Co-ordinate all process improvement initiatives with process Black Belt.
Qualifications
- Bachelor's degree and experience of Individual Cancer Claims
Required Skills
- Attention To Consistency
- Internal Communications
- Interpersonal Relationship Building
- Leadership Capabilities
- Microsoft Office
- Microsoft Power BI Software
- Minitab Statistical Software
- Numerical Analysis
- Working under Pressure
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