Padmi
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data engineering · healthcare claims auditing

Manager

Delhi NCR · HybridPosted 2 months ago
InfrastructureStaff+
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Opens the source posting on fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com

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Job Info

  • Job Identification13999
  • Posting Date05/25/2026, 11:47 AM
  • Job RoleData Engineering-Data Quality Engineer
  • Experience (In Years)6-9
  • Job LocationGURGAON

Job Description

Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making.

Responsibilities

  • Lead and mentor a team of SRE engineers (Level 7 ICs)
  • Own end-to-end incident management operations across regions
  • Establish and drive incident response processes and governance
  • Ensure effective 16x7 delivery model across geographies
  • Act as escalation point for critical incidents and stakeholder communication
  • Drive continuous improvements in MTTM and operational efficiency
  • Lead process enhancements, SOP creation, and knowledge transfer planning

Qualifications

Required Skills

  • Strong experience in SRE / Incident Management leadership
  • Proven ability to manage high-impact, complex incidents
  • Excellent communication, stakeholder management, and leadership skills
  • Ability to drive alignment and influence cross-functional teams

Technical Skills

  • Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
  • Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
  • Strong focus on minimizing service downtime across environments
  • Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
  • Solid understanding of networking concepts and system architecture

Required Skills

  • Accounting Fundamentals
  • Adapting To Change
  • Attention To Consistency
  • Automation Management
  • Big Data Analysis
  • Interpersonal Dynamics with Coworkers
  • Process Digitalization
  • Results Orientation
  • Time Management Skills
  • Working under Pressure
  • Writing Communication Skills

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